Question 1

What are message credits?

Accepted Answer

One message credit is consumed each time your AI agent responds to a customer message. The credit cost is the same regardless of the length of the customer's message, whether it's text, an image, or a voice note. Each AI response counts as one credit.

Question 2

What happens if I exceed my monthly message credits?

Accepted Answer

If you exceed your monthly message credit limit, you can upgrade to a higher plan or contact us to get additional credits.

Question 3

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits based on your billing cycle.

Question 4

Do unused message credits roll over to the next month?

Accepted Answer

No, message credits reset each month and do not roll over. Your credit limit refreshes at the start of each billing cycle.

Question 5

What's included in the free trial?

Accepted Answer

The 14-day free trial includes full access to all features of the starter plan. No credit card is required to start, and you can cancel anytime during the trial period with no charges.

Question 6

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees or hidden costs. You only pay the monthly or annual subscription fee. WhatsApp message costs are billed separately by Meta at their standard rates with no markup from us.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards. Enterprise customers can also arrange for invoice-based billing.

Question 8

Can I get a refund if I'm not satisfied?

Accepted Answer

If you're not satisfied, contact us for a full refund. After the trial period, refunds are handled on a case-by-case basis.

Pricing plans

Pricing FAQs